When additional product support is required, Vertiv Avocent Extended Warranty coverage can provide the peace of mind you need. A 1 Year Gold Hardware Extended Warranty is available for Vertiv Avocent HMX2 (2050,5200,6200) High Performance KVM. The hardware extended warranty includes return material authorization (RMA) and phone support. Hardware maintenance offers product updates, extended tech support and expedited product returns. Advanced next-business-day replacement unit delivered prior to shipping failed unit to Vertiv. Advanced replacement with media retention allows customer to keep dead unit and send a certificate of destruction within a set period of time.
- 1 year extended warranty for Vertiv Avocent HMX2 (2050,5200,6200) High Performance KVM
- 2-8 hour service response time depending on severity level
- Advanced replacement with next-business-day RMA
- Advanced replacement with media retention
- Anytime 24/7 telephone support access
Shipping and Returns
Please be aware that due to Covid19 our shipping may be delayed and you may experience longer wait times than normal. If you have any concerns please contact our support at firstname.lastname@example.org.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Please see full terms at check out.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.